Return & Refund Policy

Thanks for shopping at TERMSEAL AUSTRALIA PTY. LTD. trading as Pest Control Direct. ABN: 92 104 603 983

If you are not entirely satisfied with your purchase, we’re here to help.

Returns: Please note that under Australian Consumer Law we are not obliged to accept returns or provide refunds on purchased products where you have simply changed your mind.

If the product you purchased is faulty it can be returned to us within 10 days of the date of purchase.

When returning, please send the product in the original packaging and include the proof of purchase along with the paperwork that was included in the original shipment.

Refunds: Due to the nature of our products, unless required by Law, we will not provide refunds but will gladly replace the faulty product with the same type as was originally purchased.

Shipping: You will be responsible for paying for your own shipping costs for returning your item to us, but the replacement will be shipped to you at our cost.

Deliveries: Deliveries are determined by Australia Post. Australia wide deliveries should be 5-10 business days. Processing time is maximum 2 days

Contact Us: If you have any queries regarding your return please contact us by email at

Last Update: July 27, 2018